Frequently Asked Questions
Q: What is the difference between birdseye. flannel or gauze diapers?
A: For answers to this and other questions about our diapers please click here for our diaper FAQ
Q: Are your plastic pants loud or quiet?
A: For answers to this and aother questions about our plastic pants please click here for our plastic pant FAQ
Q: Can you send my order COD?
A: We do not send COD orders. Why? Because too many people in the past weren't home or didn't have the money to accept their package. Whenever the post office has to send a COD order back they charge us postage both ways ans we lose money. We work hard to keep our prices as low as possible and we don’t feel it is fair to pass along the cost of undelivered COD orders to our other customers.
Q: What name will appear on my credit card statement?
A: To be discrete, only our parent company name (All Together Enterprises) will appear on your statement. There is no mention of this website or company name.
Q: Do you ship to P. O. Boxes?
A: Yes, we ship to P.O. Box but only if you select Priority Mail or Express Mail. UPS (United Parcel Service) does not ship to P.O. Boxes. We do not ship to International PO Boxes or Drop Box Centers because orders must be signed for and come tax, brokerage and customs due.
Q: Can I order By Mail?
A: Yes, we accept orders by mail. Checks accepted only from US based bank accounts. Money Orders and Cashiers Checks also accepted. International money orders must be in US Funds. For complete instructions on placing your order by mail click here.
Q: How long will it take to receive my order?
A: Most orders ship within one or two business days. How long it takes for you to receive it depends upon where you live and the shipping method you select. Next day and Second Day Air are also available. For more information on shipping click here.
Q: What appears on the outside of the package?
A: Every order is shipped in a securely sealed package. Smaller orders use a plain unmarked shipping envelope or one of the standard packages provided by UPS or the US Postal Service. The shipping label will read:
ATD, Co. or All Together Enterprises
9713 South 600 West
Sandy, UT 84070
No other markings appear. A single strip of tape insures the pre gummed labels and the envelope flap is not easily tampered with or opened. International customers will have an attached Customs form that indicates "Medical Garment. No Tax or Duty". In some countries this designation may save duty and tax. If you world prefer some other designation on your customs form please phone us or use the comments section on the order form.
Q: What is your return and exchange policy?
A: We firmly believe in the quality of our products and stand behind them with a 100% Satisfaction Guarantee. We know they’re great products because we’ve worked very closely with the incontinence community to develop them. If you don't agree that they’re products of superior quality, performance and value we will refund your purchase price. Please click here for more details on our return and exchange policy.
Q: Do you ship to Europe, Asia or Canada?
A: Everyday we ship orders to Germany, Belgium, Canada and many other countries. We can ship to you no matter where you live, whether in Europe, Asia or South America. Please be sure to select the proper International shipping method during checkout or your order may be delayed. International orders are shipped for postal service methods only and come to you customs and brokerage due.
An order can be placed by using our shopping cart system and seelcting the "Mail or Fax Order" button during checkout. This order printout then can be mailed to:
9713 South 600 West
Sandy, UT 84070
with an international money order payable in US Currency to: All Together Diaper, Co. or ATD, Co.
Q: Do you take money orders?
A: Yes we do take money orders. We also accept certified checks. If you are ordering from outside the USA payment must be by International Money Order payable in US funds.
Q: Do you accept PayPal?
A: Yes we do. When you place your order online, PayPal is one of several options you can select during check out. After you submit your order your web browser will be redirected to PayPal where you must log into your account to complete the transfer of funds after placing your order. Your order will not ship until you have done so.
Q: How much will shipping cost?
A: Your shipping costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, the software will calculate and display the correct total for you including shipping.
Just complete all of the requested shipping information and remember to select a ship method. Although diapers (nappies) are very heavy, keep in mind that sometimes smaller orders are more expensive to ship. For example there is very little difference in your cost to ship one pair of pants or three.
Orders Shipping Outside the USA
Be sure to choose either First Class Mail International (available up to 4 pounds of total shipping weight and less), Priority Mail International and Express Mail International as the ship method and select other in the pull down menu for State or Province. Also note that many countries (like the UK and Canada) will levy an import tax or customs fee that may need to be paid before you can collect your package. If you are not sure please contact your local post office or customs department.
Q: What if I don't see my questions answered here?
A: If you don't see the answer to your question on our site use the contact form or call our toll free customer service line at 1-877-215-9004 or 001-801-566-7579 if you are dialing from outside the USA.