AdultClothDiaper Shipping

Our Shipping Policies

All of our diapers, plastic pants and most of our other products are stocked for immediate shipment. Most orders will ship within two business days or less. A few specially marked items are special ordered or drop shipped from our manufacturer.

Every order is shipped in a securely sealed package. Smaller orders use a plain white Tyvek shipping envelope or one of the standard packages provided by UPS or the US Postal Service. The shipping label will read:

ATD INC
131 West 7065 South
Midvale, UT 84047

No other markings appear. A single strip of tape insures the pre gummed labels and the envelope flap is not easily tampered with or opened. International customers will have an attached Customs form that indicates "Medical Garment. No Tax or Duty". In some countries this designation may save duty and tax. If you world prefer some other designation on your customs form please phone us or use the comments section on the order form.

Express Mail & UPS Next Day Delivery
(only available within the USA)

Next or Second Day Air from UPS United Parcel Service (UPS) and US Postal Express Mail are not available on International Orders with destinations outside the 50 United States. American Possessions, Territories and APOs are also excluded.

Next Day or 2ND Day Air Orders must be received before 10:00 AM Mountain Time to ship the same day. Orders received after 10:00 am will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must select Express Mail.

We promise to ship your order using the carrier of your choice but we cannot guarantee that UPS or the US Postal Service will always be able to deliver on time. This may be due to unpredictable circumstances such as weather related delays. Also not all locations can be serviced the next day depending upon their proximity to a mail hub.

If UPS or the USPS is unable to deliver as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.

Occasionally some items may be temporarily backordered. For questions about product availability or special requirements please phone 877-215-9004.

International Orders

Orders shipping outside the US are sent by US Air Mail Parcel Post or Economy Surface Mail depending upon which option you choose at checkout. Orders shipping outside the USA may also be subject to fees or local tariffs when clearing customs in your country.

Easy Online Order Tracking

If you just placed your order tracking may not be available. Shipping your order on time is our biggest priority and it can take 24 to 48 hours for new orders to be updated in our tracking system. Click here to check the status of your order.