Our Business Policies

Privacy

We've invested in the most advanced online gateway security systems available to ensure that your personal information is protected when you order online. AdultClothDiaper.com uses SSL (Secure Socket Layers) and encryption technology so that no one can intercept your personal and financial information. All information you submit online, including credit card numbers, is safe, secure and completely private.

We also never send anything to your home that you don't specifically request. When you place an order we may include a brochure or an announcement of a new product inside the box but we never send sales literature or anything except an order to your home.

Customer Service

Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-800-322-2998. Outside the USA call 001-631-412-3484. Customer Service hours are Mon thru Fri 9 AM to 6:00 PM EST.

Many orders ship out the very next morning so please contact us immediately if need to change or cancel an order you just placed.

International Orders

Packages shipping to locations outside the USA

Everyday we ship orders to England, Germany, Belgium, Canada and many other countries. We can ship to you no matter where you live, whether in Europe, Asia or South America. Please be sure to select the proper International shipping during checkout or your order may be delayed. For information on the cost to ship your order to your country please read the following instructions.

Your shipping (freight or postage) costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, the software will calculate and display the correct total for you including shipping.

Just complete all of the requested shipping information and sure to select either Airmail Parcel Post or Economy Surface Post as the ship method and select other in the pull down menu for State or Province.

Diapers (nappies) are very heavy, keep in mind that sometimes smaller orders are more expensive to ship. For example there is very little difference in your cost to ship one pair of pants or three.

Many countries will levy an import tax or customs fee that will need to be paid before you can collect your package. Canada (and some other countries) will exempt diapers and related items from many of these fees but only if we mark the package as containing incontinence supplies. Since many customers would prefer to pay customs fees rather than indicate the contents of the package to customs, for privacy sake we only mark packages that way upon request. If you are not sure if your country levies additional import taxes please contact your local post office or customs department.

Mail Orders

You can send orders by mail using a check or money order. The easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. This will allow the our ordering software to properly calculate shipping and correctly total your order. Checks sent with order that do not include appropriate shipping are returned to sender. This is frustrating and a lot of extra work for both you and us so please use the ordering tools we provide on our web site. Thank you.

Money Orders

We take money orders and we accept certified checks. If you are ordering from outside the USA payment must be by International Money Order in US currency.

Shipping

Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Monday. Although 95% of our orders ship out in one business days, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship.

UPS Next Day and 2nd Day Air

UPS Next Day and Second Day Air shipping will ship the same day if received week days before 2PM EST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closings due to extreme weather conditions and other related delays, custom made items, special order or out of stock items.

We promise to ship your order using the carrier of your choice but we cannot guarantee that UPS or the US Postal Service will always be able to deliver on time. This may be due to unpredictable circumstances such as weather related delays. Also not all locations can be serviced the next day depending upon their proximity to a mail hub.

If UPS or the USPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.

Next or Second Day Air from UPS United Parcel Service (UPS) and US Postal Express Mail are not available on International Orders with destinations outside the 50 United States. American Possessions, Territories and APOs are also excluded.

UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 2 PM Eastern Standard Time to ship the same day. Orders received after 2PM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must select Express Mail Delivery via the US Postal Service.

Express Mail

Express Mail Orders ship the next business day.

Please Note: UPS and USPS do not offer Next Day, 2ND Day or 3 Day Select Service to all locations. Depending upon their proximity to a mail hub some locations can only receive standard ground service.

Out of Stock Items

We work very hard to maintain sufficient inventory on everything we sell (custom and special order items excluded) but occasionally some items may be temporarily backordered. For questions about product availability please phone us at 800-322-2998 or 001-631-322-2998.

Pricing

All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice. We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although AdultClothDiaper.com has made every effort to ensure the that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this Web Site.

Returns & Exchanges

For exchanges due to errors in size, manufactures defect, shipping error or any other reason please click here.

To make a return under our 100% Satisfaction Guarantee please click here

Special Order & Custom Made Items

Special order and custom made items may be exchanged only due to manufacturers defect for 60 days from receipt of order. Exchanges of Special Order and Custom Made Items are for the same item only. No changes in size, color or style are permissible. Special order and custom made items are not returnable.

Sale Items, Close Out & Special Offers

All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specifically as final.