AdultClothDiaper.Com - Our Guarantee

Our Guarantee

We firmly believe in the quality of our products and stand behind them 100%. We know they’re great products because we’ve worked very closely with the incontinence community to develop them. When you receive your order, if you don't agree that they’re products of superior quality and value we will refund your full purchase price!

Conditions of this Guarantee

Any unused/unwashed product in resellable condition can be returned within 30 days for any reason. Thus you must decide before you wear or wash an item whether or not you want to keep it. You can also exchange unused/unwashed items for a different size within 30 days. Unused portions of Multi-Packs may be returned if your not satisfied. Note we will only refund you for the unused portion of the multi-pack. Only 1 refund per product, per customer can be made under the 100% Satisfaction Guarantee. You cannot purchase the same item again, then ask for a refund because you are not satisfied, if you have already done so once before.

Items with manufacturers defects can be exchanged for up to 30 days following the purchase date. You must call and get a return authorization number for any item that will be returned for manufacturers defects.

Customer is responsible for return shipping costs on the above offer. Original shipping charges are not refundable.

By used we mean worn and therefore cannot legally be resold for hygienic reasons. This is a very generous guarantee, and one we believe is not offered by any other incontinence company. We are not offering refunds for the return of used (as in wet or soiled) products. Medical waste is considered hazardous biological material. The inappropriate shipment of such material without proper biohazard markings is a crime and will be reported to the postmaster general's office.

Sizing Exchanges

We are glad to accept returns and exchanges of unworn and unused product. Worn or washed product will not be exchanged due to errors ordering the wrong size. Please check our size chart before ordering to ensure a proper fit.

Refund Request or Exchange Instructions

For our full return policy click here. We are glad to accept returns and exchanges but no returns will be accepted without a Return Authorization Number clearly marked on the outside of the package. Returned Goods without an RA number will be refused. To receive a RA Number call customer service at 877-215-9004 or 001-801-566-7579. Your order number is your receipt and we need it to process your return or exchange.

* When you bring an item back to a store they require your receipt to make a return or exchange. Please include yours with your return *

Please have your order information ready when you call. When you package your item to return please include a clearly written note with your order number explaining what was wrong with the item, and whether you want a refund or an exchange. If you want an exchange please include the size, style, color and any other details we need to complete your request. Returns with missing information get set aside to be researched later, which can delay your replacement or refund.