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AdultClothDiaper.Com Business Policies |
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Accepted Payment Methods
We accept Visa, MasterCard, American Express, Discover,
PayPal*, Money Orders and Personal or Business Checks if payable in US
funds. Personal and business checks must be payable in US funds and may
be held until payment clears before product is shipped.
Debit
Cards, Bank Cards, Gift Cards and most other cards that features the
Visa, MasterCard or American Express logos are also accepted. We also
accept eChecks, Switch, Solo and Electronic Cheques when payment is
made through PayPal.
We do not accept COD orders or payment by direct bank transfer. If you
don't see the payment method you are looking for listed above, that is
because it is not available.
Pay Pal
*We reserve the right to ship only to PayPal members
with verified addresses.
Money Orders
We take money orders
and we accept certified checks. If you are ordering from outside the
USA payment must be by International Money Order in US currency.
Special
Orders
Special orders are provided as a benefit
to our customers. Special orders are made to order.
Special orders must be cancelled with 48 hours or a refund will not be
made. The reason for the above is that once the manufacturing has
begun we have commited to the order and we ourselves cannot cancel and
probably will be unable to sell the special ordered items to another
customer. For the same reason special orders are
not returnable.
Privacy
We've
invested in the most advanced online gateway security systems available
to ensure that your personal information is protected when you order
online. AdultClothDiaper.com uses SSL (Secure Socket Layers) and
encryption technology so that no one can intercept your personal and
financial information. All information you submit online, including
credit card numbers, is safe, secure and completely private.
We also never send anything to your home that you don't specifically
request. When you place an order we may include a brochure or an
announcement of a new product inside the box but we never send sales
literature or anything except an order to your home.
We
ship discreetly to protect your privacy
Every order is
shipped in a securely sealed package. Smaller orders use a plain white
Tyvek shipping envelope or one of the standard packages provided by UPS
or the US Postal Service. The shipping label will read:
ATD, CO. or All Together Enterprises
9713 South 600 West
Sandy, UT 84070
No other markings appear. A single
strip of tape insures the pre gummed labels and the envelope flap is
not easily tampered with or opened.
EMail
Privacy – We Don't SPAM
When you provide an eMail
address to AdultClothDiaper.com, an automated eMail order confirmation
is sent. This is to provide you with a chance to review your order to
correct any mistakes or typos. When your order ships a second eMail is
sent with your tracking number. The only other time we will use your
e-mail address is if it is necessary to contact you in connection with
your order. Sometimes it's to confirm what appears to be a typo in a
shipping address, backorder status of an item or an invalid expiration
date on a credit card. You will not receive any other e-mail from us
unless you specifically request to be added to our subscription list.
Telephone
Privacy – We Don't Call
Unless you have
specifically asked us to call, we will we never contact you via
telephone unless there is a problem with your order and we have been
unable to reach you via email. We take your privacy very seriously so
if we call, unless you have given us permission to leave a message or
speak with a spouse, we will not provide any specific information on
voice mail or to talk with any person until we confirm we are speaking
to you directly.
General Privacy
Information
AdultClothDiaper.Com
a division of All Together Enterprises
9713
South 600 West
Sandy, Utah 84070
Toll
Free (877) 215-9004
Local (801) 566-7579
Fax (801) 566-7717
Our
Commitment to Privacy
Your
privacy is important to us. To better protect your privacy we provide
this notice explaining our online information practices and the choices
you can make about the way your information is collected and used.
The Information We
Collect
This notice applies to all information
collected or submitted on the adultclothdiaper.com website. On some
pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages
are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
The Way We Use
Information
We use the information you provide
about yourself when placing an order only to complete that order. We do
not share this information with outside parties except to the extent
necessary to complete that order.
We use the information you provide
about someone else when placing an order only to ship the product and
to confirm delivery. We do not share this information with outside
parties except to the extent necessary to complete that order.
We use return email addresses to answer
the email we receive. Such addresses are not used for any other purpose
and are not shared with outside parties.
Finally, we never use or share the
personally identifiable information provided to us online in ways
unrelated to the ones described above without also providing you an
opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to
Data Security
To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we
have put in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we collect online.
Our Commitment to
Children's Privacy
Protecting the privacy of the very
young is especially important. For that reason, we never collect or
maintain information at our website from those we actually know are
under 13, and no part of our website is structured to attract anyone
under 13.
How You Can Access
or Correct Your Information
You can access all your personally
identifiable information that we collect online and maintain by logging
into your account using the password you selected. You can also
request that we delete your online account information at
anytime. Your credit card information can be stored for future
purchases or you can choose to enter it with each purchase. If
you forgot your password please call us and we will provide a temporary
password. We use this procedure to better safeguard your
information.
Customer
Service
Customer service is one of our highest priorities. Part
of that is keeping our promise to ship orders in 2 business days or
less. Getting your order out the door on time takes precedence over
everything else. Every e-mail gets answered and we do our best to reply
within one business day. Sometimes when we get busy, it can take 24 to
48 hours (excluding weekends and holidays) for us to catch up and reply
to everyone. If it's urgent please call us toll free at 1-877-215-9004.
Outside the USA call 001-801-566-7579. Customer Service hours are Mon
thru Fri 9 AM to 5:00 PM MST.
Many orders ship out the same day or the very next
morning so please contact us immediately if you need to change or
cancel an order you just placed. We cannot cancel orders that have
already been shipped. In this case the customer must return the order
to us and we will provide a refund for the purchase price of the goods
but not for the shipping.
International Orders
Packages shipping to locations outside the USA
Everyday we ship orders to England, Germany, Belgium,
Canada and many other countries. We can ship to you no matter where you
live, whether in Europe, Asia or South America. Please be sure to
select the proper International shipping during checkout or your order
may be delayed. For information on the cost to ship your order to your
country please read the following instructions.
Your shipping (freight or postage) costs depends upon what you order.
You can find out how much your shipping is just by adding items into
our online shopping cart. Our shopping cart calculates shipping based
upon a combination of the size and total weight of the order plus the
shipping method you select and the final destination. If you place all
the items you want into our shopping cart, the software will calculate
and display the correct total for you including shipping.
Diapers (nappies) are very heavy. Keep in mind that sometimes
smaller orders are more expensive to ship. The first pound weight of
your order is the most expensive to deliver and the larger your order
is, the smaller the relative percentage for shipping will be.
Many countries will levy an import tax or customs fee that will need to
be paid before you can collect your package. Canada (and some other
countries) will exempt diapers and related items from many of these
fees but only if we mark the package as containing incontinence
supplies. Since many customers would prefer to pay customs fees rather
than indicate the contents of the package to customs, for privacy sake
we only mark packages that way upon request. If you are not sure if
your country levies additional import taxes please contact your local
post office or customs department.
Mail Orders
You can send orders by mail using a check or money order. The
easiest way to do this is to go to our website and begin placing the
items you want into the online shopping cart as if you were going to
purchase with a credit card through the web site. This will allow the
ordering software to properly calculate shipping and correctly total
your order. Checks sent with order that do not include appropriate
shipping are returned to sender. This is frustrating and a lot of extra
work for both you and us so please use the ordering tools we provide on
our website. Thank you.
Shipping
Most orders placed on a weekday will ship the following
day. Orders placed on the weekend will generally ship on Monday.
Although 95% of our orders ship out in one business day, occassionally
we are very busy and therefore we ask that you allow us up to two
business days to ship.
Expedited Shipping
UPS Next Day and Second Day Air shipping will ship the
same day if received week days before 2PM EST. Our two day shipping
commitment (48 hour) excludes weekends, holidays, closings due to
extreme weather conditions and other related delays, custom made items,
special order or out of stock items.
We promise to ship your order using the carrier of your
choice but we cannot guarantee that UPS or the US Postal Service will
always be able to deliver on time. This may be due to unpredictable
circumstances such as weather related delays. Also not all locations
can be serviced the next day depending upon their proximity to a mail
hub.
If UPS or the USPS is unable to deliver a Next Day Air package as
promised we will make an application for refund and reimburse you for
the actual postage (this does not include handling charges). Please
contact us if a carrier is unable to deliver on time and you desire a
refund.
Next Day or Second Day Air from UPS United Parcel Service (UPS) and US
Postal Express Mail are not available on International Orders with
destinations outside the 50 United States. American Possessions,
Territories and APOs are also excluded.
UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received
before 2 PM Eastern Standard Time to ship the same day. Orders received
after 2PM will ship the following business day. UPS will not deliver to
PO Boxes. If you are shipping to a PO Box you must select Express Mail
Delivery via the US Postal Service. Express Mail Orders ship the next
business day.
Please Note: UPS and USPS do not offer Next Day, 2ND Day or 3 Day
Select Service to all locations. Depending upon their proximity to a
mail hub some locations can only receive standard ground service.
Out of Stock Items
We work very hard to maintain sufficient inventory on
everything we sell (custom and special order items excluded) but
occasionally some items may be temporarily backordered. We try and
contact you as soon as possible if your order is backordered. For
questions about product availability please phone us at 877-215-9004 or
001-801-566-7579.
Pricing
All material on this site including product offerings,
product availability, product pricing and other information are subject
to change without notice. We do our best to ensure the accuracy of the
information on this website and make every effort to quickly correct
such information when it is brought to our attention. If you notice an
error we would appreciate you bringing it to our attention. Although
AdultClothDiaper.com has made every effort to ensure that all images,
pricing and other content on this website are correct, we are not
responsible for technical errors, typos, pricing mistakes, misprints,
or any other errors appearing on this website.
Returns & Exchanges
Any unused/unwashed
product in resellable condition can be returned within 30 days for any
reason. Thus you must decide before you wear or wash an item
whether or not you want to keep it. You can also exchange unused/unwashed items for a
different size within 30 days. Items with
manufacturers defects can be exchanged for up to 30 days following the
purchase date. You must call and get a return authorization
number for any item that will be returned for manufacturers
defects. Customer is
responsible for return shipping costs on the above offer.
Original shipping charges are not refundable.
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By used
we mean worn and therefore cannot legally be resold for hygienic
reasons. This is a very generous guarantee, and one we believe is not
offered by any other incontinence company. We are not offering refunds
for the return of used (as in wet or soiled) products. Medical waste is
considered hazardous biological material. The inappropriate shipment of
such material without proper biohazard markings is a crime.
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Custom made
diapers or special order plastic pants cannot be returned for any
reason. All sales of
Close Out or Discontinued items are final. We will make exchanges of
Close Out or Discontinued items for different sizes so long as stock is
available, at our discretion. Other sale items and special items may be
returned or exchanged unless specified as final.
How to Return or
Exchange an Item: We are glad to
accept returns and exchanges but no returns will be accepted without a
Return Authorization Number clearly marked on the outside of the
package. Returned Goods without an RA number will be refused. To
receive an RA Number call customer service at 877-215-9004 or
001-801-566-7579. Your order number is your receipt and we need it to
process your return or exchange.
* When you bring an item back to a store they require your
receipt to make a return or exchange. Please include your receipt
with your return. *
Please
have your order information ready when you call. When you package your
item to return please include a clearly written note with your order
number explaining what was wrong with the item, and whether you want a
refund or an exchange. If you want an exchange please include the size,
style, color and any other details we need to complete your request.
Returns with missing information get set aside to be researched later,
which can delay your replacement or refund. Items not eligible for
return or exchange will not be sent back to you but will be disposed.
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